Years of experience: 11

Sales ManagerCustomer Support RepresentativeMarketingCRM managerC-level ExecutiveTranslator

Trusted by top professionals

  • EA
    Enrique Alvarez Malo
    General Sales Manager @Mossy Honda
    Verified
    Working with Ernesto Alvarez-Malo was a great experience. He brings a high level of professionalism, strong leadership, and a relentless drive to succeed. His approach to building and managing teams i...

Trust Score

Exceptionally trusted; proven professional excellence.

100%
Ernesto's Career Path
Internet Sales ManagerJun. 2024 -
Dec. 2024
Sunroad EnterprisesInternet Sales Manager
Chula Vista, California, United States• Leveraged CDK and TheCRM systems to track leads, manage customer relationships, and close sales. • Proactively communicated via text, calls, and emails to increase dealership visits and lead conversion rates. • Exceeded monthly sales targets by building trust and rapport with clients.
Manager on DutySep. 2022 -
Mar. 2024
AT&TManager on Duty
Honolulu, Hawaii, United States• Managed premium customer accounts, achieving a 95%+ first-call resolution rate. • Successfully led a team as Acting Manager, implementing sales strategies to boost upsells and retention. • Enhanced customer loyalty by 10% through personalized service and effective problem-solving.
CEO / FounderMar. 2021 -
Present
Calls Ninja, Virtual BDCCEO / Founder
San Diego, California, United States• Managed a team dedicated to handling follow-ups, customer care, and appointment scheduling to empower salespeople. • Implemented retention strategies to boost productivity and improve customer relationships. • Achieved a significant increase in sales productivity and long-term success for salespeople.

Ernesto's Posts

  • How I can help you

    • Boost lead conversion with structured follow-up systems. • Optimize CRM tools to revive cold opportunities. • Over a decade of sales experience, delivering actionable results. • Bilingual approach for diverse market engagement.

  • People I am looking for

    • Small to mid-sized businesses in auto, real estate, high-ticket sales. • Seek CRM optimization and follow-up improvement. • Aim to triple sales and reduce staffing costs. • Need bilingual outreach for Spanish-speaking markets.

  • Experience & Cases

    • Virtual BDC tripled lead follow-up, boosted sales. • Improved CRM workflows, increased sales by 40%. • Trained sales teams to exceed industry targets. • Past clients: Juan Santacolomba, Giovanni Molina.

  • How to contact

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