Years of experience: 26

CopywritingStartup FounderDirectorITVoice OverProofreader

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Kellen's Career Path
Associate Smart home ConsultantMar. 2025 -
Present
MoenAssociate Smart home Consultant
United StatesDeliver Tier 1 support for IoT devices, promoting customer retention through technical troubleshooting. Translate complex concepts into accessible language, increasing satisfaction and upsell conversion. Maintain CRM records in C4C and contribute to internal knowledge base documentation. Process secure transactions and resolve billing escalations with accuracy and empathy. Collaborate cross-f...
Frontline clerkJan. 2025 -
Mar. 2025
REIFrontline clerk
Oxnard, California, United States
CreativeJul. 2012 -
Jan. 2025
AppleCreative
Santa Barbara, CAAt Apple, I spearheaded the development of innovative and learner-centric training programs that empowered teams and elevated customer experiences. As a Creative Lead and certified Keynote specialist, I drew from my background in the arts, design, and theater to craft captivating content and interactive sessions that catered to diverse learning preferences. Key achievements during my tenure i...

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