Years of experience: 16
Help Desk SupportChat SupportCustomer Success ManagerCustomer Care SpecialistAssistantData Entry
Trust Score
Highly reliable; strong professional involvement.
Jessica's Career Path
Jan. 2020 -Jul. 2020
EndominanceProduct Owner/Project Manager - Endominance/SumForTeams.com
Los Angeles County, California, United States- Managed a development team of offshore and local developers - Coordinated and led branding efforts across all social media and web channels. - Provided vision and direction to the development team and stakeholders throughout the project and product development lifecycle - Work closely with the CEO to create and maintain a product backlog according to business value or ROI. - Helped define p...
Apr. 2019 -May. 2019
Kforce IncContent Manager
Seattle• Coordinated with multiple stakeholders and virtual teams to gather and write content for the Center for Medicaid Services. • Envisioned product development and advised on the most appropriate strategic direction to reduce cost, deliver improved energy efficiency, improve interoperability between data centers through increased use of standardized process and procedures and remove IT infrastr...
Nov. 2015 -Sep. 2018
National Institutes of HealthSystem Analyst
Washington D.C. Metro AreaResponsible for design and development of the NIH website, marketing materials and strategic plan, working closely with executive directors and teams to effectively communicate the vision for OBSSR and their strategic plan across all NIH Institutes, Centers, and Offices. • Design and managed two iterations of the Office's website including the current one https://obssr.od.nih.gov • • Acting a...