Years of experience: 23

Sales & BizDevCustomer ServiceBanking OperationsCustomer Success ManagerFinanceClient Relations Specialist

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Zsolt's Career Path
EMEA Corporate Card Product LeadAug. 2017 -
Present
CitiEMEA Corporate Card Product Lead
Budapest - Citi Service CenterI excelled in managing the EMEA corporate card program, focusing on streamlining financial processes within the Shared Service of Excellence in Budapest. My role involved driving cross-departmental collaborations across solution sales, card products, operations, legal, HR, vendors, and regulatory bodies to ensure seamless integration and efficiency. I led several global projects, including co...
Solution Sales and Implementation Head Jun. 2014 -
Jul. 2017
CitiSolution Sales and Implementation Head
Citibank Europe Plc. BudapestAs a leader, I spearheaded the B2B sales cycle for card and cash management products, identifying potential clients, conducting pre-RFP analyses, crafting RFP responses, and engaging with key stakeholders. My role involved delivering impactful presentations, devising pricing strategies, and finalizing deals. I provided tailored solutions for small businesses, corporations, financial instituti...
Client Delivery HeadOct. 2013 -
Jun. 2014
CitiClient Delivery Head
Citibank Europe Plc. BudapestMy leadership was marked by a commitment to direct electronic banking and service operations for corporate clients and financial institutions, developing and implementing a performance evaluation system for my 15 direct reports. This system standardized service criteria and significantly enhanced team efficiency. I managed client phone interactions, resolved VIP client escalations, and addres...