United States- Conducted AI-driven research and evaluation to enhance multilingual system performance, leading to improved accuracy and user satisfaction.
- Collaborated with cross-functional teams to implement technical improvements and refine chatbot performance for diverse customer needs.
Chicago, Illinois, United States- Delivered strategic consulting, project management, and technical expertise across multiple industries including technology, retail, and non-profit sectors. Focused on customer success consulting, driving measurable business outcomes for clients, resulting in increased CRM adoption by 20% and improved customer satisfaction.
- Completed diverse projects such as customer success process optim...
Chicago, Illinois, United States- Led customer success initiatives for enterprise clients, driving 100% retention and 105% net-recurring-revenue growth through strategic CRM deployment and adoption.
- Directed a team of customer success professionals, achieving a 30% increase in user engagement and optimizing global client onboarding processes.