Years of experience: 16
United StatesMarketing📝 Influencer or BloggerSales & BizDevAssistant Editor🐦 Design
Trust Score
Highly reliable; strong professional involvement.
Erik's Career Path
May. 2024 -Present
OutlierAI Researcher and Tester
United States- Conducted AI-driven research and evaluation to enhance multilingual system performance, leading to improved accuracy and user satisfaction.
- Collaborated with cross-functional teams to implement technical improvements and refine chatbot performance for diverse customer needs.
Aug. 2023 -Present
Erik Richardson FreelanceFreelance Business Consultant
Chicago, Illinois, United States- Delivered strategic consulting, project management, and technical expertise across multiple industries including technology, retail, and non-profit sectors. Focused on customer success consulting, driving measurable business outcomes for clients, resulting in increased CRM adoption by 20% and improved customer satisfaction.
- Completed diverse projects such as customer success process optim...
Sep. 2021 -Jul. 2023
Market Logic SoftwareEnterprise Customer Success Manager
Chicago, Illinois, United States- Led customer success initiatives for enterprise clients, driving 100% retention and 105% net-recurring-revenue growth through strategic CRM deployment and adoption.
- Directed a team of customer success professionals, achieving a 30% increase in user engagement and optimizing global client onboarding processes.