Years of experience: 16

HRCustomer Success ManagerTraining&Development SpecialistComplaint Resolution SpecialistAssistantAdministrative Assistant

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Hermance's Career Path
CaregiverJul. 2021 -
Oct. 2023
Kingsley Home CareCaregiver
Houston, Texas, United States• Provided compassionate and patient-focused home healthcare for mother with dementia, ensuring her physical and emotional well-being. • Streamlined care routines to improve patient independence and quality of life. Assisted patient with bathing, grooming, dressing, and oral hygiene in private residence. • Maintained meticulous record of health status. Coordinated with healthcare professional...
Customer Service RepresentativeAug. 2018 -
Mar. 2021
Social Security AdministrationCustomer Service Representative
United States• Assist the public by phone to establish entitlement to Social Security benefits. Handled numerous calls consistently in a fast-paced call center environment. Conduct timely and efficient interviews to determine the nature of the call and how best to address each call. • Investigated various claimant’s pay history to reconcile discrepancies causing interruption in the receipt of monthly soci...
Automotive Finance Management / Customer Satisfaction Index Jan. 2018 -
Feb. 2018
Automotive Dealership InstituteAutomotive Finance Management / Customer Satisfaction Index
Scottsdale, Arizona, United States•F&I QUALIFICATIONS - Automotive Dealership Institute, 01/2018 – 02/2018 ♦ Complete non-confrontational menu selling and up-selling /objection handling techniques. ♦ Knowledge of F&I policies and procedures regarding cash flow and contracts in transit. ♦ Ability to read credit reports including Experian, Equifax, Trans Union, and CREDCO. ♦ Keen understanding of prime and subprime lending and ...