Years of experience: 15

MarketingITCreative ProducerEngineerSystem AnalystTech Support

Trusted by top professionals

Trust Score

Exceptionally trusted; proven professional excellence.

100%
Javier's Career Path
Mac/PC Level 2 Support TechnicianJun. 2022 -
Present
LTIMindtreeMac/PC Level 2 Support Technician
New York, New York, United States
Mac/PC Level 2 TechnicianMar. 2017 -
Mar. 2022
ScholasticMac/PC Level 2 Technician
New York, United StatesWork on a team of 6 to provide Level II technical support and upgrades to Mac and PC workstations and laptops for 800+ employees. • Image, configure and personalize laptops and desktops for incoming new hires. • Receive and deploy procured hardware to enterprise employees and freelancers. • Provided technical support over the phone for remote and off-site employees.
Mac/PC Level 2 TechnicianSep. 2015 -
Feb. 2017
Harrison and StarMac/PC Level 2 Technician
New York, New York, United States• Work on a team of 4 to provide daily technical support, maintain and upgrade Mac and PC workstations and laptops for 500+ employees • Build, test and project manage the deployment of new Mac images for digital studio artist • Image, configure and personalize laptops and desktops for incoming new hires • Manage assets and back-up data of outgoing personnel. • Create and deploy software/OS pa...

Javier's Posts

  • 0
  • 0

    How I can help you

    Tasks & Advantage: - Setup accounts, install equipment/software - Detail-oriented - Optimize processes - Manage inventory

  • 0

    People I am looking for

    Ideal Clients: - Start-ups - Businesses needing clarity - Seeking back-to-basics approach

  • 0

    Experience & Cases

    Achievements & Clients: - Optimized inventory, reduced confusion - Cut ticket wait by 40% - Created training SOP library - Clients: Scholastic, BBDO, Soho House

  • 0

    How to contact

No responses yet
0