Years of experience: 26
Document ProcessorData Entry SpecialistData EntryEditorCustomer ServiceSoft Skills Trainer
Trust Score
Exceptionally trusted; proven professional excellence.
Ezra's Career Path
May. 2023 -Present
San Francisco Water Power SewerRecords and Information Management Consultant
San Francisco Bay Area• Led the migration of departmental documents to SharePoint-based systems, achieving standardization of filing rubrics, naming conventions, and lifecycle management, which measurably improved the consistency of records.
• Designed SharePoint dashboards to streamline workflows and provide executive-level reporting.
• Developed training programs and facilitated a Community of Practice for Recor...
May. 2022 -May. 2023
Soomo LearningSenior Project Manager
Greater Asheville• Improved Jira ticket turnaround time by introducing formal project management best practices, including BRDs and RACI charts, ensuring requirements were captured and approved prior to development.
• Implemented QA/QC and UAT processes to stabilize the project pipeline and enhance delivery outcomes.
• Collaborated with stakeholders to define accessibility criteria and ensure alignment with W...
Dec. 2019 -Apr. 2022
Wells FargoBusiness Systems Consultant, SharePoint Support & Records Management ● Total Rewards
Charlotte, North Carolina, United States• Addressed non-compliance in records and storage retention processes using dashboards and a Records Coordinator Community of Practice, resulting in the triage of nearly 12 million files and improved lifecycle management.
• Developed SharePoint processes to centralize workflows and automate records management, reducing compliance risk.
• Designed SharePoint dashboards for HR stakeholders, pro...