Years of experience: 24

Marketing📝 Influencer or BloggerEntertainmentCall CenterCustomer Support RepresentativeSupport Specialist

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Jade's Career Path
Zone RepresentativeJan. 2015 -
Present
GEICOZone Representative
Macon, Georgia Area- Evaluate, negotiate, and execute accounts with external vendors leveraging pristine customer service and contract management skills - Plan, develop, and administer programs to align and motivate team around department objectives and reinforce organizational goals - Monitor customer service and promptness to ensure adherence to established policies for customer transactions - Execute recover...
Accident Tow Supervisor, Hiring Coordinator, and SPP CoordinatorJan. 2012 -
Jan. 2015
GEICOAccident Tow Supervisor, Hiring Coordinator, and SPP Coordinator
- Supervised and coached teams of up to 35 associates to drive key metrics - Interviewed, hired, trained, and managed performance of all candidates - Developed and led training activities to encourage application of policies - Championed Kaizen and Six Sigma methodology to streamline processes
Compliance SpecialistJan. 2005 -
Jan. 2012
GEICOCompliance Specialist
- Verified accuracy of vendor accounts summing 35% of 13MM client base - Generated daily tracking reports to monitor vendor relations - Coordinate with IRS to maintain accuracy of NY State Tax records

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