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Years of experience: 21
Customer ServiceSEO ManagerCustomer Retention SpecialistGovernment & Public ServicesContent ManagerService Quality Manager
Trust Score
Exceptionally trusted; proven professional excellence.
Sara's Career Path
Nov. 2020 -Present
Contact Energy LtdSenior CX Designer
New ZealandCX Lead on product and service design projects. An opportunity to back up CX leadership and strategic capability with recent 'time on the tools' HCD and delivery experience.
Jul. 2014 -Nov. 2020
Kaha ConsultancyCX Leadership | Digital Strategist | Consultant
Sydney, New South Wales, AustraliaTeam leadership/director. CX strategy, service design, digital enablement, product development, customer lifecycle, research projects. Private enterprise, social reform, government and finance. Engagements with: - IACT
- Westpac AU
- Sydney Water
- BNZ
- Dept Finance Service & Innovation (NSW)
- Transport for NSW
- Service NSW
Apr. 2013 -Jul. 2014
WestpacSenior Manager, Business Development & Strategy (Mobile)
Channel strategy and business development for multiple banking brands under the AFS umbrella. Assessing how digital innovation and mobility can act as a conduit to customer and revenue growth.