Years of experience: 6

CopywritingCall CenterCustomer Support RepresentativeAppointment SetterTranslatorCall Center Supervisor

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Towela's Career Path
Clinical Administrative AssistantJul. 2024 -
Present
Get GambitClinical Administrative Assistant
London, Ontario, Canada
Dental CoordinatorOct. 2021 -
Mar. 2024
Finesse Dental PartnersDental Coordinator
New Jersey, USA• Conducted the verification of dental insurance benefits and eligibility for patients across seven dental clinics. • I was promoted to managing other virtual assistants and communicating directly with the dental clinic staff which expedited workflow. • Skills gained include accuracy with data entry, good time management, effective communication, troubleshooting, prioritisation of work and ma...
User Experience Researcher and HapticsSep. 2019 -
Dec. 2019
Max Planck Institute for Intelligent SystemsUser Experience Researcher and Haptics
Stuttgart Area, Germany• Worked as a UX/UI researcher in Haptics. • Designed wireframes for an improved Haptipedia website layout https://haptipedia.is.tuebingen.mpg.de/? using crowdsourcing study results. • Made CAD models of haptic devices, designed, 3D printed and assembled a haptic device and clips to hold force sensors. • Helped PhD students in Mechanical engineering and robotics to design experiments and cali...

Towela's Posts

  • How I can help you

    Efficiently tackle customer complaints and queries. Enhance patient communication for better scheduling. Swiftly manage backlog and aid in remote team coordination. Learn protocols to target key improvement areas.

  • People I am looking for

    Ideal clients: Large, medium or small businesses, start ups, entrepreneurs.

  • Experience & Cases

    Achievements & Clients: - 2.5 years as remote dental coordinator - 6+ months as a clinical admin assistant - Worked for: -Zimworx: Outsourcing company - Finesse Dental Partners: Dental services in NY & NJ - Get Gambit: Virtual men's health clinic

  • How to contact

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