Years of experience: 15
ITCustomer ServiceHelp Desk SupportChat SupportSystem AnalystLive Chat
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Exceptionally trusted; proven professional excellence.
Arthur's Career Path
Sep. 2024 -Present
Germain UXCustomer Solution Engineer
Jan. 2023 -Sep. 2024
Multilogin (We are Hiring!)Technical Support Team Lead
- Managed daily operations of the technical support department, ensuring full compliance with company policies and procedures.
- Streamlined processes for improved workflow efficiency within the technical support department.
- Developed comprehensive troubleshooting guides for internal use, improving team knowledge and performance.
- Led, designed and developed automation projects for key cus...
Mar. 2021 -Present
WSS SecuritySecurity Consultant
- Conducted vulnerability scans to maintain up-to-date knowledge of potential threats and system weaknesses.
- Provided detailed reports of assessment findings and recommended solutions, contributing to informed decision-making processes.
- Assisted clients in understanding the implications of discovered vulnerabilities, helping them make informed decisions about necessary corrective actions....