Years of experience: 26

Call CenterC-level ExecutiveCall Center SupervisorCustomer ServiceConsultingChief Customer Officer (CCO)

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Jobie's Career Path
Program Manager / ConsultantApr. 2023 -
Present
Direct GroupProgram Manager / Consultant
Management consultancy contract leading a Customer Operations transformation program. Reviewed current operating models of multiple contact centres and designed and implemented a new consolidated Target Operating Model and supporting management disciplines and routines. Successful delivery of new Nice CX One ACD solution replacing a legacy and non PCI DSS compliant solution. Key Achievements:...
General Manager Customer Care Dec. 2020 -
Sep. 2022
Allianz AustraliaGeneral Manager Customer Care
General Manager Strategic SourcingMar. 2019 -
Dec. 2020
Allianz AustraliaGeneral Manager Strategic Sourcing
Sydney, Australia

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