Years of experience: 24

AssistantAdministrative AssistantExecutive AssistantOffice AssistantOffice AdministratorProject Coordinator

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Steffanie's Career Path
Manager, Customer Service and Sales SupportFeb. 2019 -
Present
Sony Biotechnology Inc.Manager, Customer Service and Sales Support
• Guide and direct customer service team towards achieving operational goals. • Management of Sales Commission reports • Ensure that customer service team has excellent communication, problem solving and professional phone etiquette skills for achieving customer satisfaction. • Ensure that customer complaints are resolved in a professional manner. • Provide supervision and technical assistanc...
Customer Relations/Sales and Service Operations Supervisor Jun. 2016 -
Jan. 2019
Sony Biotechnology Inc.Customer Relations/Sales and Service Operations Supervisor
• Supervise 2 Customer Service Specialists. • Manage instrument orders, including but not limited to: o Customer account set-up & initiation of credit review process. o Collaboration with production to ensure availability. o Ordering of instrument & related accessories. o Entering & updating of all instrument information in SFDC o Logistics coordination of instrument delivery: management of t...
Customer Service SpecialistOct. 2014 -
May. 2016
Sony Biotechnology Inc.Customer Service Specialist
• Manage instrument orders, including but not limited to: * Customer account set-up & initiation of credit review process. * Collaboration with production to ensure availability. * Ordering of instrument & related accessories. * Entering & updating of all instrument information in SFDC * Logistics coordination of instrument delivery: management of transportation vendor. * Lead forecast meetin...

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