Years of experience: 13

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Trust Score

Exceptionally trusted; proven professional excellence.

80%
Andreea's Career Path
Head of Customer SupportMar. 2023 -
Present
ablefyHead of Customer Support
Berlin, Germany- Elevated CSAT scores from an average of 84% to an outstanding 97%. - Successfully reduced SLA breaches to under 2%, compared to nearly 20% previously. - Streamlined Time to First Reply from an average of 58 to a remarkable 13,2 calendar hours. - Orchestrated the seamless transition from Zendesk to Salesforce and Aircall to Zoom. - Implemented dashboards to enhance employee transparency. - I...
Customer Service Team LeadDec. 2021 -
Mar. 2023
ablefyCustomer Service Team Lead
Berlin, Germany
Customer Support SpecialistSep. 2021 -
Dec. 2021
ablefyCustomer Support Specialist
Berlin, Germany