Years of experience: 4

United StatesCall CenterCustomer Support RepresentativeMarketingSupport SpecialistCRM manager

Trust Score

Highly reliable; strong professional involvement.

65%
Sofia's Career Path
Lawyer Network- CS SpecialistAug. 2024 -
Present
AtticusLawyer Network- CS Specialist
Los Angeles Metropolitan Area
CX SpecialistSep. 2023 -
Nov. 2024
AtticusCX Specialist
Los Angeles Metropolitan Area
Tier 2 Clinical Support SpecialistAug. 2022 -
Sep. 2023
DandyTier 2 Clinical Support Specialist
Currently, I provide remote CX, product, and IT support to a portfolio of multi-site clients, ranging from small to large-sized healthcare practices. One of my greatest achievements in this role so far has been spearheading a special project to onboard and train a book of newly acquired high-risk clients by utilizing a signature white glove, high-touch approach resulting in a strong retention...