Years of experience: 27

Startup FounderITC-level ExecutiveSales & BizDev🐦 DesignConsulting

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Ray's Career Path
Self-employedJun. 2025 -
Present
Independent Client Advisor | Customer Success & IT Strategy (Expert Networks)Self-employed
United States, New YorkProvide on-demand client advisory through expert networks, supporting investors and operators with Customer Success, service delivery, and IT strategy insights, often in the context of managed services operating model evaluation and diligence. • Advise on Customer Success operating models, including retention levers, executive alignment, QBR/TBR structure, value realization, and escalation m...
Manager, Strategic Advisors/vCIOsSep. 2022 -
May. 2025
VC3Manager, Strategic Advisors/vCIOs
New York, New York, United StatesLed a high-performing team of Strategic Advisors responsible for client IT strategy, retention, and business growth across a national portfolio. • Oversaw $2.4M in monthly recurring revenue, maintaining strong client engagement and contributing to consistent revenue growth. • Increased overall client satisfaction by 20% through improved communication, strategic alignment, and team accountabil...
Senior VCIOFeb. 2022 -
May. 2025
VC3Senior VCIO
New York, New York, United StatesActed as a strategic technology advisor for key accounts, aligning client IT infrastructure with business objectives to drive operational and financial outcomes. • Improved operational efficiency by 30% through strategic IT planning and process optimization. • Led detailed reviews of internal and external workflows, introducing streamlined solutions to eliminate friction points. • Collaborate...