Years of experience: 14

Event ProducerMarketingCustomer ServiceHelp Desk SupportOffice AssistantAssistant

Trust Score

Highly reliable; strong professional involvement.

75%
Francesca's Career Path
Service Desk AgentMar. 2024 -
Present
Inventx SAService Desk Agent
ZurichI combine technical expertise with a strong focus on excellent client service to enhance efficiency and satisfaction, thus contributing to the success of the company. ・ Receiving technical incident reports from customers via email or phone ・ Recording the incident reports in the ticketing tool ・ Independently resolving issues and/or escalating them to 2nd or 3rd level support ・ General admini...
Project ManagerAug. 2023 -
Jan. 2024
Hauser & Partner AGProject Manager
Dübendorf, Zurich, Switzerland・ Acquisition, consultation, and customer support ・ Management and overall responsibility for projects while ensuring and controlling defined costs, qualities, and deadlines ・ Coordination and collaboration with internal and external partners
Administrative AssistantDec. 2022 -
Present
AttachedAdministrative Assistant
Zurich, SwitzerlandIn administrative, organizational, and planning matters, I provide essential support to the CEO. Thanks to my attention to detail and proactive approach, I ensure smooth operations and enhance overall efficiency and success to the workflow of the CEO. ・ Support in developing the marketing plan ・ Planning sales and branding events as well as on-site sales ・ Drafting and publishing job ads, as ...