Years of experience: 18
Call CenterStartup FounderITTechnical Support AgentCustomer ServiceConsulting
Trust Score
Exceptionally trusted; proven professional excellence.
Chiphe's Career Path
Jan. 2024 -Present
Vulcan CyberSenior Technical Account Manager
Helping customers get the most out of Vulcan's risk/exposure management platform, built to help businesses mitigate risk through the entire lifecycle as one of the founding US-Based Technical Account Managers. -Serves as the primary point of contact & trusted advisor for clients, ensuring that their security & risk needs can be met with Vulcans Exposure OS platform. -Employ a consultative app...
May. 2022 -Dec. 2023
FireHydrantSenior Customer Success Manager
Remote-Responsible for the complete post-sales lifecycle for a variety of Enterprise and Commercial accounts (30 total). -Serve as a trusted advisor helping customers derive maximum value from their investment in a full cycle incident management platform. -Partner with Pre-Sales, Solution Architects, and Technical teams to develop and deliver quality implementation & onboarding plans. -Facilitate b...
May. 2020 -Apr. 2022
Rackspace TechnologyAdvisory Customer Success Manager - V
Jersey City, New Jersey, United States•Be a trusted strategic advisor/consultant for clients in portfolio and drive continuous value of Rackspace products and services. •Coordinate with Business Development Executives, Product Managers, and Partners/Vendors to increase wallet share & cross sell services that fit the customer needs and align with business outcomes. •Contribute to both the overarching strategy and the tactical deta...