Years of experience: 12
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Trust Score
Exceptionally trusted; proven professional excellence.
Charles's Career Path
Sep. 2019 -Jan. 2025
Warby ParkerFulfillment Specialist
New York, United States- Oversaw reporting and monitored customer order statuses, exception management, and inventory levels for all active and retired Warby Parker SKUs
- Created 1K+ data analyses, visualizations and dashboards for executives to use in strategic decision making using Tableau and Looker
- Acted as the primary point person for contact lens and glasses fulfillment, and the "Home Try On" program; with...
May. 2016 -Sep. 2019
Warby ParkerCustomer Experience Advisor
- Engaged with customers through phone, email, live chat, and SMS channels - Ranked 11th out of 200 employees for delivering exceptional customer service - Implemented new training programs and internal communication tools for the customer experience team - Led data analysis projects for cross-functional teams, providing insights and recommendations - Communicated customer pain points to vari...
Nov. 2014 -Apr. 2016
Lucy's WheyLead Cheesemonger and Marketing Director
New York, NY- Provided individualized, education-based customer service, - Trained and managed new employees - Supported inventory control - Worked with distributors and artisans to help build product base. - Created a digital marketing strategy across multiple platforms and writing a weekly newsletter. - Designed an online ordering system and "Cheese of the Month" club