Years of experience: 15

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Trust Score

Exceptionally trusted; proven professional excellence.

80%
Sky's Career Path
Customer SupportDec. 2024 -
Feb. 2025
TwinklingTreeCustomer Support
Responsible for delivering exceptional support and fostering strong relationships with customers. My key responsibilities include: Customer Support & Interaction: Provide prompt and accurate responses to customer inquiries in Zendesk, ensuring a positive and seamless customer experience. Order Support & Management: Assist with order processing, including product issues, modifications, and shi...
Team ManagerNov. 2022 -
Dec. 2024
Amazon Operation Services Philippines, Inc.Team Manager
Cebu, Central Visayas, PhilippinesI currently lead, coach, and inspire a team of customer service associates to deliver exceptional support and ensure ongoing customer satisfaction for our US clients. I collaborate with cross-functional teams in real-time to improve processes, identify emerging trends, and implement customer-focused solutions promptly. By fostering a culture of continuous improvement and open communication, I...
Student Support and OnboardingOct. 2022 -
Dec. 2023
Medic MindStudent Support and Onboarding
United KingdomFacilitated a seamless transition for medical students joining our tutoring programs. Delivered personalized assistance and guidance, addressing inquiries, scheduling sessions, and establishing suitable payment plans. Ensured a positive and enriching learning environment by fostering productive relationships between students and tutors. Implemented efficient processes to streamline onboarding...

Sky's Posts

  • Professional Summary

    Versatile professional with extensive experience in customer service, e-commerce operations, and virtual assistance. Adept at optimizing processes, managing client relationships, and ensuring seamless order fulfillment. Skilled in team leadership, CRM tools, and technical support

  • Core Competencies

    • Customer Service & Sales Support (Zendesk, Gorgias, Orderdesk, Amazon CRM & SIM Ticket) • E-Commerce Operations & Order Management (Shopify, BigCommerce, Geniqua ILS, etc) • Technical Proficiency (AWS Cloud, MERN Full Stack) • Influencer Outreach & Management • Team Leadership

  • Job Description

    Seeking a dynamic role in global eCommerce operations, focusing on order management, influencer outreach, customer service, and sales support. Passionate about process improvement, client relationship management, and exploring opportunities in travel and hospitality sectors.

  • How to contact

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