Years of experience: 15

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Exceptionally trusted; proven professional excellence.

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Sky's Career Path
Customer SupportDec. 2024 -
Feb. 2025
TwinklingTreeCustomer Support
Responsible for delivering exceptional support and fostering strong relationships with customers. My key responsibilities include: Customer Support & Interaction: Provide prompt and accurate responses to customer inquiries in Zendesk, ensuring a positive and seamless customer experience. Order Support & Management: Assist with order processing, including product issues, modifications, and shi...
Team ManagerNov. 2022 -
Dec. 2024
Cebu, Central Visayas, PhilippinesI currently lead, coach, and inspire a team of customer service associates to deliver exceptional support and ensure ongoing customer satisfaction for our US clients. I collaborate with cross-functional teams in real-time to improve processes, identify emerging trends, and implement customer-focused solutions promptly. By fostering a culture of continuous improvement and open communication, I...
Student Support and OnboardingOct. 2022 -
Dec. 2023
Medic MindStudent Support and Onboarding
United KingdomFacilitated a seamless transition for medical students joining our tutoring programs. Delivered personalized assistance and guidance, addressing inquiries, scheduling sessions, and establishing suitable payment plans. Ensured a positive and enriching learning environment by fostering productive relationships between students and tutors. Implemented efficient processes to streamline onboarding...

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