Years of experience: 24

Data EntryCall CenterCustomer Support RepresentativeSupport SpecialistSales RepresentativeBusiness Owner

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Heather's Career Path
Licensed Health Plan SpecialistAug. 2023 -
Present
ALORICA AT HOME, LLCLicensed Health Plan Specialist
United States• Answer inbound calls from potential & existing customers regarding medical & dental Individual & Family Plans. • Take calls back-to-back while toggling through several applications on multiple screens. • Resolve customer issues through independent problem-solving skills and one-call resolution. • Understand and strive to meet or exceed call center metrics while providing excellent, consiste...
Secretary International Gaming CouncilJan. 2019 -
Dec. 2019
UAW Secretary International Gaming Council
Region 8
Table Games Supervisor/TrainerJan. 2017 -
Feb. 2025
Caesars Horseshoe BaltimoreTable Games Supervisor/Trainer
Baltimore, Maryland

Heather's Posts

  • About myself

    With over 25 years in Customer Service, I've honed skills in customer retention and training. Over 15 years, I've empowered teams to excel in service delivery, enhancing customer satisfaction and loyalty.

  • Job Description

    Seeking a remote role to leverage my Customer Service and Sales expertise. Eager to contribute to organizational growth while continuously learning and developing professionally.

  • How to contact

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