Years of experience: 16
Project CoordinatorAssistantCustomer Care SpecialistClient Relations SpecialistCustomer Success ManagerCustomer Service
Trust Score
Exceptionally trusted; proven professional excellence.
Shannon's Career Path
Apr. 2021 -Present
RETSY | Forbes Global PropertiesBusiness Development and Sales, Client Relationship Management and Success
Scottsdale, Arizona, United States-Source and cultivate a pipeline of leads through proactive prospecting, strategic networking, referrals, and personalized follow-up
-Establish trusted client relationships by providing personalized solutions, proactive account management, and exceptional service
-Provide expert consultation on market trends, valuations, and strategic planning to equip clients with critical insights, enabling...
Jan. 2003 -Dec. 2005
Taylor Technical Services Business Development, Client Relationship Management, Operations
Scottsdale, AZ-Drove business growth and revenue by promoting services at industry events, nurturing relationships with key stakeholders, and identifying new business opportunities
-Pivotal in company meeting/exceeding annual goals through proactive business development, marketing, and operational optimization
-Conducted comprehensive market research and analysis to qualify new accounts and support strateg...
Jan. 2001 -Dec. 2003
Tech Ed Services - Downey, CAPlanning Consultation/Project Management, Client Relationship Management, Enablement and Success
Downey, CA-Managed a portfolio of multiple accounts, with individual project budgets ranging from $100,000 to multimillions
-Facilitated 100+ client/account meetings, engaging with 500+ stakeholders, including C-suite executives, to meet project objectives and RFP requirements, achieving 100% compliance and funding rates while delivering within project timelines
-Created 75+ comprehensive planning docu...