Years of experience: 14
United StatesCall CenterCustomer Support RepresentativeActorCustomer ServiceData Entry
Trust Score
Exceptionally trusted; proven professional excellence.
Cassandra's Career Path
Jan. 2023 -Present
Pearce Sustainability Consulting GroupBusiness Development Manager
Jan. 2018 -Dec. 2022
CSRA EOA Inc.Permanent Supportive Housing Program Manager
• Provided case management services, counseling, education and life-skills training to diverse, at-risk homeless population. • Reviewed customer survey information to prioritize areas of improvement.
• Performed applicant intake and eligibility determination activities, identify and assess the eligibility of individuals and families as specified in program guidelines.
• Document case services...
Mar. 2017 -Jan. 2018
CSRA Business LeagueAdministrative Support Specialist/Office Manager
• Answer, screen and transfer inbound phone calls
• Receive and direct visitors and clients
• General clerical duties including photocopying, fax and mailing
• Maintain electronic and hard copy filing system, retrieve documents from filing system
• Resolve administrative problems and inquiries
• Schedule and coordinate meetings, appointments and travel arrangements for managers or supervisors...