Years of experience: 3
CopywritingCall CenterCustomer Support RepresentativeSupport SpecialistITContent Writer
Trust Score
Exceptionally trusted; proven professional excellence.
Jackie's Career Path
Feb. 2023 -Present
ProliantCRM Administrator
Atlanta, Georgia, United StatesImplemented HubSpot CRM and managed user and team administration. Created workflows to automate processes for customer onboarding, ticketing, support, and order processing. Established a Customer Support Center with ticket automation, satisfaction surveys, feedback surveys, SLAs, and both internal and external Knowledge Bases. Trained the Sales Team to use HubSpot for lead management, sequenc...
Dec. 2022 -Apr. 2024
GoDocsIT Specialist, CRM Specialist
Jan. 2022 -Dec. 2022
GoDocsOperations Manager