Years of experience: 17
MarketingIT🐦 DesignConsultingEducationContent Manager
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Jo's Career Path
Aug. 2023 -Present
Health CatalystAmbulatory Technology and Operational Excellence Specialist
As a founding member of the Ambulatory Tech-Enabled Managed Services team, I’ve had the privilege of driving operational transformation in ambulatory clinics. From day one, my focus has been on turning challenges into opportunities: implementing strategies that boost service delivery, align leadership and technology teams to improve project outcomes, and harness analytics to deliver tangible ...
Dec. 2022 -Sep. 2023
Health CatalystCustomer Success Operations Program Manager
As the Customer Success Operations Lead, I embraced the challenge of transforming complex processes into seamless, client-centered solutions. I worked across teams to create playbooks that simplified operations and provided clarity, empowering clients and colleagues alike. Collaborating closely with marketing, I brought client stories to life, aligning campaigns with strategic initiatives to ...
Feb. 2022 -Dec. 2022
Health CatalystDirector of Customer Success
In my role as Director of Customer Success, I focused on building meaningful connections between clients, technology, and teams to transform how healthcare organizations deliver care. Leading a talented group of Customer Success Managers, I fostered collaboration and trust, ensuring clients felt supported and empowered throughout their journey. Acting as a bridge between vendors and clients, ...