Years of experience: 30

Executive CoachC-level ExecutiveCPOCustomer ServiceConsultingCustomer Success Manager

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Grace's Career Path
Founder + Principal ConsultantJan. 2023 -
Present
Brilliant Process DesignFounder + Principal Consultant
USAProviding fractional Chief Operating Officer and Director of Operations Services for start-up and established organizations. Expertise in Operations Consulting, Business Consulting, Management Consulting, Fractional COO, Process Optimization and Design Sample Engagements: July 2023-Present Senior Consultant (Onsite) County Government (4,000 employees): Providing innovation and problem solving...
Director of Process Optimization & Operational ExcellenceMar. 2022 -
Jan. 2023
Velocity Global, LLCDirector of Process Optimization & Operational Excellence
United StatesAs a visionary startup leader, I spearheaded the inception and growth of Process Optimization and Customer Service Quality Assurance programs, showcasing a unique blend of operational excellence and people development expertise. My entrepreneurial spirit fueled the creation and leadership of these programs from the ground up. In a transformative move, I led the Client Service Delivery Model o...
Senior Operational Excellence/Continuous Improvement LeaderJul. 2015 -
Mar. 2022
Pinnacol AssuranceSenior Operational Excellence/Continuous Improvement Leader
Greater Denver AreaAbility to generate innovative insights, ideas, and opportunities that help advance the business. ● Track record of taking extreme ownership in driving to decisions and outcomes. ● Experience with leading significant change at scale across a large organization, including acting as a catalyst to accelerate outcomes ● Well-rounded interpersonal skill set with the capacity to build strong, trust...

Grace's Posts

  • About

    • 15+ years in operational leadership • Expertise in OPEX • Operational foundation building for startups • Leadership that helps launch your company's growth • Proven track record in enhancing operational efficiencies

  • Cases & Experiences

    • 25+ clients served successfully • Achieved $10M in operational savings • Collaborated with Velocity Global • Worked with Care Right Inc • Demonstrated impact in diverse industries

  • Work Order

    • Process documentation and improvement • Operational audits and recommendations • Streamlining client onboarding • Implementing process automation • Strategic planning/EOS • Enhancing user experience • People operations from recruiting to hiring • Project management

  • How to contact

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