Years of experience: 23
MarketingSales & BizDevEntertainment🏐 SportsEvent ProducerCustomer Service
Trust Score
Exceptionally trusted; proven professional excellence.
Erica's Career Path
Sep. 2021 -Present
Skydive DubaiManifest and Customer Service Specialist
Dubai, United Arab EmiratesAwarded CUSTOMERS CHAMPION 2023 Customer Relationship Management: Exceptional communication skills for handling inquiries, providing detailed information about events and camps, and guiding customers through the booking process. Proficient in maintaining positive relationships with clients, understanding their needs, and tailoring services to meet their expectations. Ability to handle custome...
Mar. 2021 -Sep. 2021
Gold Coast SkydiveManifest - Customer Service Specialist
Coolangatta, Queensland, AustraliaCommunicating with jump staff, pilots, and grounds crew and tandem to ensure an efficient and smooth-running operation operations. General admin tasks. Proactive sales of tandems. Ensuring administration efficiency
Ensuring customer relations to the highest standard, company values are followed and teams are working to increase sales and business.
Providing guest assistance and reservations b...
Sep. 2020 -Sep. 2021
Skydive AustraliaManifest - Customer Service specialist
Byron Bay, New South Wales, Australia