Years of experience: 14
United StatesSales ManagerCall CenterCustomer Support RepresentativeSupport SpecialistBusiness Development Manager
Trust Score
Exceptionally trusted; proven professional excellence.
Jon's Career Path
Mar. 2024 -Present
KinliaDirector, Partner Development
Kinlia is creating the future of human connection, blending in-person events with digital community building, leveraging AI and ML to better connect people and communities.
Sep. 2018 -Nov. 2023
AV Now, Inc.Account Manager-Customer Success
Santa Cruz, California, United States• Demonstrate expertise serving as a product expert and helpdesk manager with a success rate of closing 75+ cases per week. • Provide comprehensive education to customers on best practices and implementation while managing and maintaining document cases. • Investigate and fully resolve customer issues via email and web sessions including order issues, returns, repairs, and technical support. ...
Jan. 2017 -Sep. 2020
Lucid DreamflowCo-Founder - Fire Performance Entertainment Troupe
San Francisco Bay Area• Conceptualized, developed, and launched a successful entertainment company which netted $70k annually.
• Recruited, trained, and motivated 10 employees, creating a productive and efficient team.
• Piloted the creation and of a nonprofit organization that sourced and obtained three art grants and other public funding.