Reporting to the Senior Manager of Service Design & Delivery (Delivery Transition). Responsible for leading and managing activities to deploy new IT support services for global airline transport industry customers. • Managed high visibility projects to transition support from Delivery to Operations for numerous major SITA ATI customers
• Developed Delivery Transition Cloud Activation process ...
Reported to Global Support Manager, UK. Managed team of 8 direct reports. Supported 34 North American offices and 800 users. • Co-managed with global project manager the $1.2 million restructuring of the Montreal IT systems from three offices into one and the implementation of IP telephony completed on time and within budget. • Led and project managed $160,000.00 integration of two main Chica...