Years of experience: 24
PartnerExecutive CoachITC-level ExecutiveHRCustomer Service
Trust Score
Exceptionally trusted; proven professional excellence.
Catherine's Career Path
Feb. 2022 -Present
AmazonGlobal Head of Devices and Digital Customer Success Strategy, Transformation, and Shared Solutions
• Develops and implements global strategy and innovative support experiences that drive engagement and deliver quantifiable value Amazon and 500M+ customers.
• Architect and leader of the transformation from customer service to customer success, including customer and employee research, continuous improvement and optimization, learning, people and culture, global communications, content strat...
Aug. 2020 -Apr. 2024
AmazonGlobal Product Manager, Amazon and Alexa Devices & Services Customer Support
Seattle, Washington, United States• Architect of the customer product and service experience for Alexa, the Echo Family of Devices, FireTV, Kindle, and Tablet.
• Key partner to Devices & Services senior leadership, product and engineering teams, and launch teams from the earliest stages of product concept through launch and ongoing use to continuously improve the product and customer experience for over 400M Amazon customers ...
Jan. 2020 -Aug. 2020
AmazonGlobal Product Manager, Emerging Products Customer Service- Digital, Device and Alexa Support
Seattle, WA