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Years of experience: 10
Call CenterCustomer Support RepresentativeSupport SpecialistSales RepresentativeAppointment SetterCustomer Service
Trust Score
Exceptionally trusted; proven professional excellence.
Samantha's Career Path
Jul. 2024 -Present
Gwinnett County GovernmentCustomer Care Associate II
United StatesHandled an average of 20 customer inquiries daily, ensuring timely and accurate resolutions.
Assisted customers with billing discrepancies, payment plans, and account updates.
Documented all interactions in CRM systems, maintaining accuracy and confidentiality. Provided excellent customer support via phone and email. Processed payments and resolved billing issues with a focus on customer sati...
Mar. 2023 -Jan. 2025
Cal-Maine Foods, Inc.Accounts Receivable Specialist
Shady Dale, Georgia, United StatesReconciliation of all incoming payments on customer invoices
Week-end, Month-end, Quarter-end, and Year-end reporting
Work on a fiscal year
Maintaining all reports for Accounting Manager
Maintains a customer aging report for invoices past 30 days
Entry of egg production, bird mortality, movement, feed delivery, feed consumption, as well as documentation on vaccination on all flocks.
Apr. 2022 -Mar. 2023
Property Medics of GeorgiaAccounts Receivable Specialist
Peachtree Corners, Georgia, United StatesProcess invoices Collect outstanding invoices Work with insurance companies to reconcile invoices End of month, end of quarter, end of year processed Daily work and knowledge within the mitigation and restoration industry Answer multi line phone system, screen and transfer calls