Years of experience: 12
Call CenterCustomer Support RepresentativeSales RepresentativeCustomer ServiceCustomer Care SpecialistComplaint Resolution Specialist
Trust Score
Exceptionally trusted; proven professional excellence.
Erica's Career Path
May. 2023 -Present
Oak and Iron BarBar Lead
Thousand Oaks, California, United StatesGarden to glass craft cocktail bar in one of the most agriculturally diverse areas in the state of California. Multiple successful menus created, tested and implemented in main bar as well as The Reserve.
Jun. 2022 -Jul. 2022
Commonwealth Public House Interim General Manager
Oakland, CA Assumed General Manager duties while Owner/Manager was unable to. Built and implemented multiple new systems for a business experiencing growth after a pandemic. Worked with Owner/Manager and Junior Managers to determine areas of focus and opportunities for the pub. Supported management staff in working through areas of focus to make day to day operations more streamlined and efficient.
Jul. 2018 -Sep. 2020
Creative Character EngineeringBody/Model Shop Tech
Los Angeles, California