Years of experience: 12
ITCustomer ServiceClient Relations SpecialistCustomer Care SpecialistProduct ManagerTech Support
Trust Score
Exceptionally trusted; proven professional excellence.
Jason's Career Path
Mar. 2023 -Present
ZeloCustomer Experience & Analysis
• Directs, mentors, and leads a team of 20 customer service professionals, establishing KPIs in alignment with company vision and goals. • Partners with cross-functional teams, collecting data to identify areas of improvement, increasing proficiency and measurable satisfaction to a 4.9/5.
• Creates reports based on POS, sharing with senior management and stakeholders, achieving P &L far below...
Apr. 2021 -Apr. 2023
Hennepin CountySenior Community Health Worker
• Assisted 130,000+ families in accessing public health resources, overcoming barriers to healthcare. • Supported the development, implementation, and enforcement of policies that promote community health resulting in decreased barriers to health care/greater equity in health care.
• Reviewed and interpreted key drivers of health care trends, clinical program performance, and potential opport...
Feb. 2021 -Apr. 2021
COPROT Tortugas de OsaResearch Assistant
Carate, Costa Rica