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Years of experience: 12
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Shelley's Career Path
Jul. 2023 -Oct. 2024
WorksoftEducation and Training Director
Addison, Texas, United StatesAs a director of training and education, responsible for overseeing the training programs of an organization. You set goals, manage budgets, establish timelines, coordinate with experts in developing curricula, and liaise with internal and external parties. You also conduct research to identify student needs and develop strategies to meet those needs. You assess existing procedures to identif...
Mar. 2019 -Oct. 2024
WorksoftSr. Software Trainer
Global Training users to utilize Worksoft's Automation Platform Tools. Travel to customer site for hands on training or using a self hosted training platform allowing Worksoft to continue to interface daily with our customers. Training user, developing documentation, changing worksoft process for customers. Assist with special project and working 100% remote work assistance to co-workers to help kee...
May. 2016 -Apr. 2018
Dependable Solutions Inc.Client Services Account Manager
Flower Mound, TXDSI is a software solution for Royalty based business. We work with many of the top Licensee's and Licensors globally. As account manager I am responsible for the following: 24/7 software assistance.
Training of new and old users.
Writing Documentation for processes and developing process documentation with end to end processes contained. Implementing DRM software for clients via Skype for Bu...