Years of experience: 28
Call CenterCustomer Support RepresentativeSupport SpecialistITTechnical Support AgentCustomer Service
Trust Score
Exceptionally trusted; proven professional excellence.
William's Career Path
Jan. 2020 -Feb. 2023
Intel CorporationSoftware Integration Engineer
Hillsboro, Oregon, United StatesAs a Software Integration Engineer, I was an integral part of a Continuous Integration team responsible for a cross-geo Team City build environment supporting many of Intel's firmware development groups with over 1500 VMs. I developed, tested, and deployed installation packages in response to engineering group needs. The patches were designed with the build service in mind and ran on a live b...
Jun. 2016 -Jan. 2020
Intel CorporationLab Manager
Hillsboro, Oregon, United StatesI managed a Pre-Production Hardware (PPHW) Lab, providing firmware development groups with remote hardware access and control. I created Best Known Methods documentation for system-under-test (SUT), host, and network setups to guide contractors and other departments. I supported and maintained a server farm used for Continuous Integration, including OS patching, debugging, and configuration. ...
Sep. 2011 -Jun. 2016
Intel CorporationLab Technician
Hillsboro, ORIn this position, I characterized Intel's mobile system / subsystem power and thermal properties at various stages, from Alpha to Qualification Sample. Leveraging my creativity and insight, I identified opportunities for quality improvements and operational efficiencies. I was also instrumental in implementing the use of virtual machines for workload testing, further enhancing lab capabilitie...