Cluj-Napoca, Cluj, Romania1. User Research - Conduct in-depth user research to understand behaviours, needs, and pain points through interviews, surveys, and usability studies.
- Analyze data to inform design decisions and prioritize user-centered design improvements.
- Gather insights on Customer Satisfaction (CSAT) to identify pain points and areas for enhancement. 2. Stakeholder Collaboration and Workshops
- Facili...
Cluj-Napoca, Cluj, Romania1. Onboarding Program Development and Execution - Lead the design and end-to-end implementation of a comprehensive Onboarding program, integrating orientation, training, and structured employee journeys to foster early engagement and set up new hires for long-term success.
- Ensure a seamless and intuitive onboarding experience through usability testing and program pilot releases, gathering f...