Years of experience: 25
Medical BillerMedicalCustomer ServiceData EntryCustomer Success ManagerClient Relations Specialist
Trust Score
Highly reliable; strong professional involvement.
Randi's Career Path
Dec. 2021 -Present
Annapolis, Maryland, United States• Responsible for achieving the Fire Company’s mission and fulfilling its vision by overseeing daily operations and fostering a unified team. • Tasks include presiding over Executive Board and General Membership meetings, setting strategic goals, and maintaining strong relationships with both volunteer and career personnel. • Serve as the primary liaison and spokesperson with the Anne Arundel...
Sep. 2021 -Dec. 2021
Cape St. Claire Volunteer Fire CompanyVice President
Annapolis, Maryland, United States• Supported the President in executing the department's mission and vision while assisting in the oversight of daily operations. • Facilitated the onboarding process for new members, ensuring they acclimated successfully to the department and met all training requirements. • Organized, coordinated, and executed community outreach initiatives and fundraising events to support departmental goal...
Feb. 2017 -Present
DrChrono EHR, an EverCommerce SaaS companyProduct Content Writer
Maryland, United StatesAlso served as an RCM Account Manager and Product Specialist, Payments & RCM • Managed a portfolio of 90 customer accounts across various sizes and specialties, serving as the primary point of contact and ensuring KPI achievement.
• Intake product enhancement requests (PERs) and translate customer pain points into technical specifications, integrating them into the product roadmap.
• Prepared...