Years of experience: 14

Business OwnerC-level ExecutiveSales & BizDevHRConsultingCOO

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Courtney's Career Path
Business OwnerJun. 2021 -
Present
United StatesHeartspace Virtual Solutions provides comprehensive, high-quality virtual support services to small businesses, especially ABA business owners. Our team of experienced virtual accounting assistants offer a wide range of services including system buildouts & automation, project management, calendar & email management, and so much more. All at an affordable, monthly cost. Find out more about wh...
Estates Relationship SpecialistNov. 2018 -
Jun. 2021
Charles SchwabEstates Relationship Specialist
United StatesProvide white-glove customer service to clients/beneficiaries who just lost their loved ones. Effectively manage a large caseload in a fast-paced and challenging environment: -Developed “Daily Find” emails to help my co-workers stay updated on company processes -Developed a work guide on Pension Trusts to assist Estates Relationship Specialists with understanding Schwab processes -Contributed...
Process Development SpecialistJan. 2017 -
Nov. 2018
US Medical NetworksProcess Development Specialist
United StatesEffectively streamlined and developed multiple business processes to help US Medical Networks become more operationally efficient. I also developed Standards of Operating Procedures for over 6 departments and assisted the COO in various projects: Developed and designed the company website Developed a process change log to track process changes within departments that improved communication ac...