Years of experience: 19

Call CenterCustomer Support RepresentativeSupport SpecialistSales RepresentativeAppointment SetterCall Center Supervisor

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Shelby's Career Path
Client Services CoordinatorJan. 2020 -
Oct. 2021
RUTI INC.Client Services Coordinator
belmont, ca• Developed and implemented a Customer Service program for ruti.com, collaborating with marketing, inventory, and CEO to enhance the customer experience. • Managed escalations, anticipated customer needs, and provided creative problem-solving through various channels. • Trained and supervised a team of chat agents, audited chat tickets for improvement, and reported findings to drive product d...
OwnerNov. 2019 -
Present
shelbe shopOwner
San Francisco Bay AreaTextile art forward brand speciazing in fabric dyeing, screenprinting, & up cycling vintage denim garments.
Multi Store Manager Ruti San Francisco and Ruti BerkeleyJan. 2019 -
Jan. 2020
RUTI INC.Multi Store Manager Ruti San Francisco and Ruti Berkeley
San Francisco Bay Area