Years of experience: 13
MBACustomer ServiceData EntryCase ManagerLegal SupportComplaint Resolution Specialist
Trust Score
Exceptionally trusted; proven professional excellence.
Rachel's Career Path
Feb. 2022 -Present
University of North FloridaDean Of Students
Jacksonville, Florida, United StatesThe Dean of Students focuses on student care services, student conduct, academic integrity, and intentional educational engagement to promote and encourage safety, accountability, sexual misconduct prevention, behavior and threat assessment, conflict resolution, and student development initiatives.
Apr. 2017 -Mar. 2022
University of North FloridaUniversity Conduct Officer
Jacksonville, FloridaThe University Conduct Officer led the Office of Student Accountability & Resolution- including university conduct, organizational misconduct, alternative dispute resolution, training institute, and maintenance of the Student Code of Conduct, while also serving as a Student Conduct Hearing Officer/TIX Decision Maker, TIX Committee member, Clery Committee member, Supporting Our Students (SOS) ...
Oct. 2016 -Apr. 2017
Lutheran Services FloridaNetwork Management Team Lead
Jacksonville, Florida•Directly managed the system of care for indigent Substance Abuse and Mental Health services in the region through the provision and supervision of the subcontractor provider network managed by the Network Manager.
•Worked closely with Executive Management to ensure effective controls and adherence to policies and procedures