Years of experience: 9

Call CenterCustomer Support RepresentativeAppointment SetterCustomer ServiceCustomer Care SpecialistService Quality Manager

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Susie's Career Path
Surgery SchedulerOct. 2024 -
Present
Costa Mesa, California, United States
Office ManagerNov. 2017 -
Present
Manage 15 employees for very busy medical practice with three doctors. Train and rotate office staff through various office duties to ensure cross coverage in all job areas. Coordinated meetings, conferences, travel arrangements and travel budgets. Conduct office staff meetings and practice financial meetings. Created spreadsheets in Excel to track data such as vacation requests and sick days...
Front Desk StaffJul. 2015 -
Nov. 2017
Handled all surgery scheduling, Check-in all patients scheduled for surgery, responsible for patients charts and all consents signed and ready for back-office RN. Coordinated with Director of Nurses on administration to determine adequate surgical and operational on incoming patients. Oversee 2 calendar schedules for company's CEO/President including personal and professional events. Screen a...

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