Blue Ash, Ohio, United States● Defined and led the daily team level and portfolio level processes following ITILv4, Scrum, Kanban, and Lean standards dependent on team fit and organizational goals
● TalentNow o Led the transition to multi-tenancy to create a true SaaS platform o Built out scalable Service Management tools and customer service portals following ITILv4 standards, ensuring a smooth escalation path and prote...