Years of experience: 26

Document ProcessorData Entry AssociateTyping SpecialistComplaint Resolution SpecialistCustomer Retention SpecialistCase Manager

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Kelly's Career Path
Independent Life and Health Insurance AgentJul. 2025 -
Present
Forthright Capital PartnersIndependent Life and Health Insurance Agent
United States
Independent Life and Health Insurance AgentMar. 2025 -
Present
Altig Organization- Globe Life AOIndependent Life and Health Insurance Agent
Senior Manager Priority ClaimsMar. 2013 -
May. 2025
Total Military ManagementSenior Manager Priority Claims
Jacksonville, Florida, United StatesSenior Manager overseeing a team of 30 employees responsible for processing approximately 25,000 military household goods claims annually. Skilled in managing the entire claims process, ensuring adherence to DP3 military coverage guidelines, and fostering professional interactions with service members, agents, and base personnel. Act as a liaison to resolve escalated issues and negotiate clai...