Years of experience: 20

Content WriterClient Relations SpecialistBusiness OwnerService Quality ManagerComplaint Resolution SpecialistAssistant

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Elizabeth's Career Path
Product Manager, Business SystemsJan. 2013 -
Present
Mechanics BankProduct Manager, Business Systems
Irvine, CaliforniaLed end-to-end management of multiple cross-functional programs and projects, aligning deliverables with business goals and timelines from initiation through maintenance, driving strategy and success for each initiative. Managed 3 pacesetting staff of Business Analysts surrounding the Auto loan originations using the Origenate and Defi systems, and servicing platforms using Shaw, Troy and Loa...
Lexus Customer Service Representative/Acting Team SupervisorJan. 2007 -
Jan. 2013
Toyota Motor CorporationLexus Customer Service Representative/Acting Team Supervisor
Torrance, CAUtilized data through reporting in Microsoft SQL to assess performance and track delivery, implementing improvements to programs and services to maximize efficiency and impact. Managed 13 different programs simultaneously, making data-driven decisions to balance priorities and trade-offs, optimizing time-to-market. Selected to take on additional authority after ranking at the top of over 50 s...
Workforce Management AnalystJan. 2005 -
Jan. 2007
Toyota Motor CorporationWorkforce Management Analyst
Torrance, California, United StatesPrepared daily, weekly, and monthly reports summarizing the Lexus, Toyota, and Scion contact centers data sources for business requirement comparisons. Implemented successful changes to the IVR system to enhance the customer experience. Analyzed data to identify trends and/or make recommendations for adjustments or improvements

Elizabeth's Posts

  • About myself

    Proven expertise in project and program management within the banking sector, boasting over 12 years of successful product conversions, launches, enhancements, and roadmap development.

  • Job Description

    Seeking a fully remote position that allows for flexibility and innovation in a dynamic environment, leveraging my extensive experience to drive impactful product strategies.

  • How to contact

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