Years of experience: 14
Data Entry SpecialistTyping SpecialistData EntryUnited StatesSport FanIT
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Lakin's Career Path
Nov. 2023 -Present
Corporate VisionsStrategic Customer Success Manager
Apr. 2022 -Oct. 2023
ChargebeeEnterprise Customer Success Manager
American Fork, Utah, United States- Developed and implemented strategic account plans for key clients, resulting in a 100% account retainment and 120% NRR in 2023.
- Monitored and mitigated customer risks, including product usage, engagement, financial and key personnel risks.
Collaborated closely with C-level executives to understand their business objectives and align expansion plans with their key business objectives.
- Co...
May. 2019 -Apr. 2022
Domo, Inc.Customer Success Operations
American Fork, Utah, United States• Worked closely with Legal, Finance, Sales Operations, Sales, and Customer Success leadership to ensure that customers’ contractual needs and requests were met in an efficient and accurate manner.
• Audited and approved service orders intended for current customers to ensure consistency and accuracy.
• Drafted and executed over 900 contracts existing customers, including renewals, co-term ag...