Years of experience: 12
Call CenterCustomer Support RepresentativeCall Center SupervisorConsultingTech SupportBusiness Analyst
Trust Score
Exceptionally trusted; proven professional excellence.
Bennie's Career Path
Feb. 2023 -Present
NCR VoyixProgram Manager
United StatesI was hired to consolidate multiple ERP systems and lead implementation of strategic technology programs from concept through delivery. I drive organizational change, which involves 12 different layers of processes. So far, this has eliminated 80% of manual tasks and steered the legacy company into an agile business model. In addition: Oversee eight consumer marketing programs for various cus...
Sep. 2020 -Feb. 2023
Metas SolutionsInformation Technology Portfolio Manager
Atlanta, Georgia, United StatesI was brought on board to oversee a portfolio of about 30 enterprise-level projects annually for the Centers for Disease Control and Prevention (CDC) with a budget up to $40 million. Steadfast in Enforcing Six Sigma and PMI methodologies, improving performance of multimillion-dollar projects by 35% year-over-year. Daily Responsibilities and Key Contributions:
✦ Managed a cross-functional team...
Feb. 2020 -Jul. 2020
TEKsystemsSenior Information Technology Program Manager
Atlanta, Georgia, United States✦ Recruited to the Global Services. Created the PMO framework enabling seamless transition of legacy applications into an ERP system.
✦ Supervised a team of 50 members to ensure to successful delivery of merger and acquisition processes, application, and infrastructure services.
✦ Donned multiple hats, including Project Manager and Customer Success SCRUM Master for spearheading multimillion-d...