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Years of experience: 7
MBARisk ManagementStrategy and Product growthComputer engineerCall Center SupervisorMedical
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Exceptionally trusted; proven professional excellence.
Jonathan's Career Path
Jun. 2022 -Jan. 2025
AccentureTechnology, Strategy and Advisory Manager
Chicago, Illinois, United StatesPartnered with clients to shape and steer technology-enabled, large-scale transformations. Defined a standardized, scalable, and flexible resource and capacity management process for an Enterprise Project Management Office. Conducted over 15 Stakeholder and client interviews to identify and document business gaps that led to over 25 findings for short- and long-term business improvements. Use...
Dec. 2020 -May. 2022
AccentureTechnology Strategy and Advisory Consultant
Streamlined Agile and team management processes for clients to enhance and maintain their health insurance claims processing systems. Provided Agile coaching and acted as a Scrum Master and Agile Subject Matter Expert (SME) for over five teams, which included development, business analysis, and portfolio directors. Clarified and designed process improvement techniques to address bottleneck is...
Dec. 2019 -Nov. 2020
AccentureSenior Consulting Analyst
Chicago, Illinois, United StatesResponded to client inquiries by researching and creating issue trees, wireframes, and solution diagrams to address their challenges. Continuously improved my understanding of industry trends through direct client interactions and collaboration with functional experts to produce client deliverables.