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Years of experience: 24
EducationITTech SupportSupport SpecialistCall CenterTechnical Support Agent
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Exceptionally trusted; proven professional excellence.
Kimberly's Career Path
Oct. 2015 -Aug. 2022
WILLISTON ENTERPRISE SOLUTIONS & TECHNOLOGY, LLCHelp Desk/Desktop Support Manager
Glendale, AZSummary
Information Technology Professional Manager: Desktop Services Manager with experience being a working manager supporting clients with a team of technicians. Leader in developing desktop technicians into sound technicians with skills to move onto the next level. Successfully assisted in promoting members of the desktop team to systems engineers. Big picture leader with an eye toward ho...
Jan. 2010 -Oct. 2015
WFG National Title subcontracted via Glendale I.T. Services, LLCSr. Systems Engineer & Special Projects
Glendale, Arizona, United StatesDesktop Support Technician & Special projects Williston Financial Group of Companies (WFG National Title)
Position Functions/Duties: • Proficient in all Microsoft Office Products:
Microsoft Outlook
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Project
SharePoint
Active Directory
Office 365 Management
PowerShell Scripts
Group Policies
• Mobile phone support
...
Sep. 2008 -Oct. 2015
Gendale, AZOwner/Operator Glendale I.T. Services, LLC
Started my own managed services company offering: • Microsoft Online Services Support (prior to Microsoft implementing Office 365).
• Included Cloud Based help desk where customers could email in support tickets.
• Provided support to several industries including but not limited to: Dentistry, Law firms, and Title Insurance industry.
• Proficient in ...