Years of experience: 17

Complaint Resolution SpecialistCall Center TrainerTechnical Support AgentHelp Desk SupportCustomer Retention SpecialistCustomer Care Specialist

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Eve's Career Path
Senior School Success ManagerJun. 2022 -
Present
EdpuzzleSenior School Success Manager
New York, United States• Manage 60+ accounts, achieving a 93% retention rate through proactive account management strategies • Train 75,000+ teachers on Edpuzzle implementation for broader effectiveness and utilization • Ensure the platform’s seamless integration and alignment with account plan and school goals • Conduct quarterly account meetings, establish goals and discuss strategies to enhance client satisfacti...
Sales RepresentativeJul. 2021 -
Jun. 2022
EdpuzzleSales Representative
New York, United States• Achieved 90% account renewal rate in the first cycle exceeding company benchmarks. • Led end-to-end sales processes, built relationships with customer schools and showcased sales leadership • Conducted comprehensive market research to identify qualified opportunities in my assigned territory • Tailored solutions to meet the specific needs of school districts contributing to effective implem...
Classroom TeacherSep. 2016 -
Present
NYC Department of EducationClassroom Teacher
New York, New York, United States• Collaborated with upper elementary grades, consistently following teaching best practices • Achieved a 100% pass rate by maximizing online tools and driving engagement • Aligned curriculum with state standards, resulting in a 75% success rate on state tests • Led curriculum development for the Summer Enrichment Program

Eve's Posts

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    How I can help you

    I help businesses strengthen client relationships and achieve their goals by: Leading onboarding, training, and ongoing client support Delivering responsive customer service and resolving issues effectively Building trust-based partnerships that drive adopti

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    People I am looking for

    I work best with companies that prioritize customer satisfaction and value strong client support, whether in tech, SaaS, or service-based industries.

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    Experience & Cases

    With 12+ years in education and customer success, I help organizations strengthen client relationships, drive adoption, and boost retention. At Edpuzzle, I’ve achieved 98% retention, 90% renewal, and 40% engagement growth by leading onboarding, training, and ongoing support. I’m

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    How to contact

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